Aes365 Privacy Policy

Aes365 (aes365.win) is an online gaming and betting platform serving players in Bangladesh. This Privacy Policy explains what information we collect when you use our website or mobile app, why we collect it, and how we keep it secure.

By registering with aes365 or continuing to use the platform, you agree to this Privacy Policy. We handle your personal information with the utmost care and never share it with third parties unnecessarily.

This policy applies to all aes365 services — including the website, mobile app, live chat support, and email communications. If you have any questions, please reach out to our support team directly.

Aes365 collects three types of information — data you provide directly, data collected automatically, and data received from third parties. A full breakdown is listed below.

Information You Provide

• Full name, date of birth, and gender
• Mobile Number & Email Address
• Bangladeshi address (including district and division)
• National ID or passport number (for KYC verification)
• BKash, Nagad, or bank account details (for payment processing)

Automatically Collected Data

• IP Address & Device Type
• Browser version and operating system
• Visit times, pages viewed, and session data on the platform
• Gaming history, betting records & transaction logs
• Cookies & Local Storage Data

Collected data is used only for specific purposes. aes365 never sells your information to advertisers or unrelated third parties. The specific reasons we use your data are outlined below.

• Account Management: For registration, login, identity verification, and profile updates.
• Payment Processing: For processing deposits, handling withdrawals, and maintaining transaction history.
• Customer Support: For troubleshooting, handling complaints, and managing support tickets.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor gaming behavior and provide assistance when needed.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: For analyzing user experience and improving the platform.
• Marketing Communications: To inform you about promotions and offers, with your consent.

Aes365 does not sell your personal information. However, limited data may be shared with select trusted partners solely for the purpose of operating our services.

When Information Is Shared

• Payment Processors: For processing transactions with bKash, Nagad, Rocket, and banks.
• Game Providers: For managing games with licensed gaming companies.
• Law Enforcement: When required by a court order or legal obligation.
• KYC Partner: For document verification with identity verification service providers.
• Anti-Fraud System: With fraud detection software.

All third-party partners are contractually bound to uphold aes365's privacy standards. They may not use your data for any purpose beyond what has been specified.

Aes365 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser that help the platform recognize you.

Cookie Types

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Remembers your preferences such as language and theme.
• Analytics Cookies: Monitors which pages are visited and how frequently.
• Security Cookies: Prevents fraud and unauthorized access.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Aes365 follows industry-leading technologies and practices to protect your information. Our security framework is built in multiple layers so that if one layer is compromised, the others continue to provide protection.

• 256-bit SSL Encryption: All data transfers on the website and app are encrypted.
• Database Encryption: Stored data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Access Control: Staff access is limited to information required for their role.
• Incident Response: Action taken within 72 hours in the event of a security breach.

As an aes365 user, you have a number of rights regarding your personal information. We fully respect those rights and process any related requests promptly.

How to Exercise Your Rights

• Contact our support team to view or request a copy of your data.
• Requests to correct inaccurate information are processed within 24 hours.
• Upon account deletion, personal information is removed within 30 days.
• To object to data processing, email us at [email protected].
• To unsubscribe from marketing emails, use the link at the bottom of any email.

Aes365 does not retain personal information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the retention period expires, data is securely destroyed or anonymized in a way that makes identification no longer possible.

Aes365 strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect or process personal information from minors.

• Age verification is mandatory at the time of registration.
• Age is verified via KYC in cases where there is doubt.
• If a user is identified as a minor, their account will be suspended immediately.
• Any data collected from minors by mistake is deleted immediately.

Aes365 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you in advance via email or a platform notification.

• The date of any changes will always be noted at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions are available upon request through our support team.

For any questions, requests, or complaints regarding our privacy policy, please contact our dedicated support team. We aim to respond to all requests within 48 hours.